Anyone that reads this from time to time will know that I recently fitted a snazzy new kitchen. You may also remember that, although I had originally intended to just buy a B&Q kitchen to make life easier for me, the rudeness of the kitchen-design team person who, eventually, deigned to speak to me (when she could rearrange the pieces of paper on her desk no longer) made me vote with my feet and buy my kitchen somewhere else (horrible, run-on sentence there - sorry). The fact that B&Q were going to make me wait six to eight weeks for flat-packed stuff and the others could deliver ready made units in a week was a deciding factor.
Anyway, my non-B&Q kitchen looks great now. Except, however, for the omission of a splash-back behind the hob. Not without some trepidation, I headed back to B&Q yesterday. It’s a glass splash-back, I reasoned. No need to think it’ll cause any problems.
Oh dear.
No glass splash-backs on the shelf. I asked a hovering member of their kitchen crew who, turned out to be pleasant and helpful. She must be new.
“Oh, there are none in stock. We’ll need to order one”, she said and led me to the computer. She took my name and address and we noted the part number and keyed it in. At this point, she said, “There’s a €50 delivery charge on this.”
“That’s ok,” I said, “I don’t want it delivered. I’ll collect it here.”
“No. sorry. As it’s not in stock here, we need to order it from the UK. It’s €50 to get it delivered to the store.”
“Riiiiiiggghhht,” I said, “so what you’re telling me is that I need to pay €50 so that you restock this and I can then drive here to buy it?”
That was what she was telling me. She at least seemed somewhat embarrassed to have to tell me, but that didn’t really help me.
“You know that I’m not going to buy this now?” I said. She knew. I am, therefore, still in need of a frosted glass splash-back (600×750mm) if anyone knows where I might get one.
Let me close by saying that B&Q are an awful shower of horrible bastards. How can they justify making me pay what amounts to a restocking fee because they don’t have something, advertised for sale, in stock? Because B&Q are awful bastards, that’s how. Every B&Q experience that I’ve had has left me leaving the store angry. For the benefit of the search engines then, let me just restate; B&Q are awful bastards.